Designed specifically with the service technician in mind, the 4thID Service Technician App is simply the best developed service app the enables a route operator technician the ability to provision, monitor, schedule, and repair machines on-site or remotely.Get more info
The Service Technician App uses BLE to provision and configure 4thID Fobs, providing technicians a simple wireless tool for managing all machines within a laundromat.
Each laundromat is assigned a pricing profile, allowing prices spanning many laundromats to be updated by simply changing the prices within a profile.
Service technicians may simplify their service calls by fetching machine diagnostics and metrics directly from the machine motherboard via the 4thID Fob
The 4thID platform includes an integrated support ticket mechanism allowing service technicians to prioritize their route on a daily basis
Service Technicians rely upon this app to diagnose machines before arriving at the laundromat, directly inspect machine configuration and diagnostics without opening the machine, and reconfigure machine to repair detected issues.
Eliminate the need to be on-site to diagnose machine issues or update vend pricing all while saving precious service technician’s time.
Automatically escalate IoT device health issues to back-office employees and service technicians.